Refund Policy
Overview
Effective Date: 07/01/2024
1. Eligibility for Refunds
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately upon receipt. We will provide a replacement or issue a refund, depending on the circumstances.
- Incorrect Orders: If you receive an incorrect order due to our error, we will arrange for the correct items to be shipped to you at no additional cost.
2. Return Process
- Initiating a Return: To initiate a return, please contact our customer service team within 30 days of receiving your order. We may require proof of purchase and additional details about the reason for the return.
- Return Shipping: You are responsible for shipping the returned items back to us, unless the return is due to our error. We recommend using a trackable shipping method for your return.
3. Refund Processing
- Refund Method: Refunds will be processed back to the original payment method used for the purchase, within 10-21 days after we receive the returned product.
- Non-Refundable Items: Certain items are non-refundable, such as gift cards or downloadable software, unless they are defective or damaged upon receipt.
4. Exchanges
- Exchange Policy: We do not offer exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order.
5. Contact Us
- Questions: If you have any questions about our refund policy or need assistance with a return, please contact us at support@keekscart.com
- Return Address: Please contact us at support@keekscart.com to provide you our return address.